Effective Date: 01.01.2025
 

1. Eligibility for Returns
We want you to be satisfied with your purchase. If you are not completely happy, you may return your item(s) under the following conditions:

• Items must be returned within [X] days from the date of delivery.

• Products must be unused, in their original packaging, and in resalable condition.

• Certain items, such as personal protective equipment (PPE), opened medical devices, or perishable items, may not be eligible for returns due to hygiene and safety reasons.
   

2. Return Process

• To initiate a return, please contact our customer service team at info@infinityhealthcare.ae with your order details and reason for return.

• Once approved, you will receive return shipping instructions.

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
   

3. Refund Policy

• Refunds will be issued to the original payment method after we receive and inspect the returned items.

• Please allow [X] business days for your refund to be processed.

• Shipping fees are non-refundable unless the return is due to our mistake or a defective product.
   

4. Exchanges

• If you received a defective or damaged item, you may request an exchange instead of a refund.

• Exchanges are subject to product availability.
   

5. Non-Returnable Items
Certain items cannot be returned, including:

• Opened or used medical devices

• Custom or special-order items

• PPE such as gloves, masks, and gowns (for hygiene reasons)
   

6. Contact Us
For any questions regarding returns, please contact us at info@infinityhealthcare.ae